1. Information We Collect

Depending on how you interact with our Site and Services, we may collect the following information:

• Personal Information: Full name, email address, mobile number, billing and shipping address, and, where applicable, emergency contact details for race registrations.
• Payment Information: Payment transactions are processed directly by Xendit. Tech Hive Inc. does not store full credit or debit card numbers on its own servers. Xendit handles and secures cardholder data in accordance with applicable PCI-DSS standards.
• Account and Usage Data: Login credentials, order history, subscription details, and system usage logs associated with our software solutions.
• Technical Data: IP address, browser type, device information, and cookies collected through the Site for analytics, security, and performance purposes.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To process and fulfill orders, race registrations, race timing services, and software subscriptions.
• To communicate order confirmations, shipment tracking updates, event details, service announcements, and support notices.
• To verify payment transactions and help prevent fraud, in coordination with Xendit.
• To improve our Site, products, services, and customer support.
• To comply with applicable legal, regulatory, accounting, and tax obligations.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share personal information only when reasonably necessary for the purposes described in this Privacy Policy, including with:

• Xendit: Our licensed payment gateway partner, solely for the processing and verification of payment transactions.
• Courier and Logistics Partners: To facilitate the delivery of physical goods and fulfill orders.
• Event Organizer Partners: For the limited purposes of race registration, event administration, and race timing coordination.
• Government Authorities: When disclosure is required by applicable law, subpoena, court order, or other valid legal process.

4. Data Storage and Security

We implement reasonable organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Payment card information is handled directly by Xendit under its own security infrastructure and is not stored on Tech Hive Inc.’s servers.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our Services, resolve disputes, enforce agreements, maintain business records, or comply with applicable legal, regulatory, tax, and accounting requirements. When personal information is no longer necessary, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you may have the right to:

• Access your personal information.
• Request correction or updating of inaccurate or incomplete information.
• Object to certain forms of processing.
• Request deletion or blocking of personal information, subject to applicable legal exceptions.
• Withdraw consent where processing is based on consent, subject to applicable limitations.
• File a complaint with the National Privacy Commission (NPC) when you believe your privacy rights have been violated.

To exercise any applicable privacy rights or make a privacy-related request, please contact us using the information provided in the Contact Us section below.

7. Cookies and Similar Technologies

Our Site may use cookies and similar technologies to enhance your browsing experience, remember preferences, improve Site functionality, analyze traffic, and support security. You may disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some features of our Site.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or applicable laws and regulations. When material changes are made, we will post the updated Privacy Policy on this page and revise the Effective Date accordingly. We encourage you to review this page periodically for the latest information regarding our privacy practices.

9. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us through the following: We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable laws and regulations.