Effective Date: August 23, 2026

This Refund Policy applies to all purchases made through techiveinc.com. Because Tech Hive Inc. offers multiple types of products and services, refund conditions vary by category as set out below.

1. Physical Goods (E-Commerce)

• Customers must report any issue with an order, including damaged, defective, incorrect, or missing items, within 3 calendar days from the date of receipt of the goods. Reports should be sent to contact@techiveinc.com and must include the order number, photos of the item, and a description of the issue.
• Reports submitted after the 3-day reporting period will generally not be eligible for a refund, replacement, or exchange.
• Once a reported issue has been validated, Tech Hive Inc. may provide a refund to the original payment method or offer a replacement, at the Customer’s preference, subject to product availability and applicable payment-processing procedures.
• Approved refunds are typically credited within 7–14 business days, depending on the Customer’s card issuer, bank, or payment provider processing times.
• Goods that have been used, altered, or damaged due to Customer mishandling are not eligible for a refund or replacement.

2. Race Registrations

• Race registration fees are generally non-refundable once payment has been confirmed, as event slots, race kits, logistics, and other event-related resources may be reserved in advance.
• Requests for a refund, transfer of slot, or deferral due to valid circumstances, such as a medical emergency or event cancellation by the organizer, must be submitted within 3 calendar days of payment or the cancellation announcement, whichever applies. Requests should be sent to contact@techiveinc.com.
• If an event is cancelled or postponed by Tech Hive Inc. or the organizing partner, affected participants may be offered a refund, credit, or slot deferral to a rescheduled date, as specified in the official cancellation notice.

3. Race Timing Services

• Refund requests relating to race timing service contracts must be submitted within 3 calendar days of the signed service agreement or applicable deposit payment.
• Once equipment mobilization, staffing, event preparation, or event-specific system configuration has commenced, applicable fees become non-refundable because these activities may involve costs already incurred by Tech Hive Inc.

4. Software Solutions (Server & School Management Systems)

• For new software subscriptions or license purchases, Customers may submit a cancellation request within 3 calendar days of the initial payment, provided that implementation or onboarding has not yet commenced.
• Once implementation, data migration, system configuration, onboarding, or other deployment activities have begun, payments are generally non-refundable.
• Payments are also non-refundable once the applicable 3-day cancellation period has expired.
• Recurring subscription fees already billed for a current billing cycle are non-refundable. Customers may cancel future billing cycles by providing notice before the next scheduled renewal date.

5. How to Request a Refund

To request a refund, please email contact@techiveinc.com or call 0917-305-3380 within the applicable 3-day period stated in this Policy.

Refund requests should include the following information:

• Order or transaction reference number;
• Proof of payment;
• Description of the product or service concerned; and
• Reason for the refund request.

Tech Hive Inc. will acknowledge refund requests within 2 business days and will process validated requests within approximately 7–14 business days, subject to the nature of the request and applicable payment-processing or banking timelines.

6. Refund Method

Approved refunds will be processed by Tech Hive Inc. using an appropriate refund method based on the original transaction, applicable payment-channel procedures, and the circumstances of the approved refund.

Where applicable, refunds may be issued through the original payment method, bank transfer, or another mutually agreed method. Processing times may vary depending on the Customer’s bank, card issuer, payment provider, or other financial institution.

Tech Hive Inc. will provide reasonable confirmation once an approved refund has been processed.